Convert browsers into buyers with instant support
Handle order inquiries, reduce cart abandonment, and deliver exceptional customer support across every channel your customers use.
E-commerce support challenges
Sound familiar? These are common challenges in e-commerce customer support.
Slow Response Times
Customers abandon carts when they can't get quick answers about products, shipping, or returns.
Fragmented Channels
Managing conversations across website chat, WhatsApp, Instagram, and email is overwhelming.
Scaling Support
Growing order volume means more support requests, but hiring more agents isn't always feasible.
Lack of Insights
Without unified data, it's hard to understand customer behavior and optimize the experience.
How Velaflows solves these challenges
Purpose-built features for e-commerce businesses that need to deliver exceptional customer experiences at scale.
Unified Omnichannel Inbox
Manage all customer conversations from WhatsApp, Instagram, email, and website chat in one place.
- Single inbox for all channels
- Team collaboration tools
- Conversation history across channels
- Smart assignment rules
AI-Powered Automation
Automate responses to common questions about order status, shipping, returns, and product inquiries.
- Instant order status updates
- Auto-responses to FAQs
- Smart product recommendations
- 24/7 automated support
Order Management Integration
Access order details, tracking information, and customer history directly in the conversation.
- Order lookup in conversations
- Shipping status updates
- Easy refund processing
- Customer purchase history
Sales & Support CRM
Track leads, manage customer relationships, and turn support interactions into sales opportunities.
- Customer lifetime value tracking
- Purchase intent signals
- Follow-up reminders
- Conversion tracking
Be where your customers are
Connect with customers on their preferred messaging platforms
WhatsApp Business
The #1 messaging app for customer support. Send order updates, handle inquiries, and drive sales.
Instagram DMs
Respond to product questions from your Instagram posts and stories directly in Velaflows.
Common use cases
How e-commerce businesses can use Velaflows
Pre-sale inquiries
Answer product questions instantly to help customers make purchase decisions and reduce cart abandonment.
Order status updates
Proactively send shipping updates and allow customers to check order status via any channel.
Returns & refunds
Streamline the returns process with automated workflows and quick resolution of refund requests.
Product recommendations
Use AI to suggest relevant products based on customer conversations and purchase history.
Post-purchase support
Follow up with customers after delivery to ensure satisfaction and encourage reviews.
VIP customer care
Identify high-value customers and provide priority support to maximize retention.
Ready to transform your e-commerce support?
Be among the first e-commerce businesses to use Velaflows to deliver exceptional customer experiences and drive more sales.