HIPAA-compliant patient communication
Secure, convenient messaging between healthcare providers and patients. Reduce no-shows, improve outcomes, and deliver the modern experience patients expect.
The challenge
Healthcare providers struggle with missed appointments, slow response times, and fragmented communication that frustrates patients and staff
HIPAA Compliant
Fully HIPAA-compliant infrastructure with BAA available. Protect patient data at every step.
Reduce No-Shows
Automated appointment reminders via SMS and WhatsApp help reduce missed appointments.
Better Patient Experience
Patients prefer messaging. Meet them where they are with secure, convenient communication.
Staff Efficiency
Automate routine communications so your staff can focus on patient care.
The solution
Velaflows provides HIPAA-compliant messaging designed specifically for healthcare workflows
Secure Patient Messaging
HIPAA-compliant messaging that lets patients communicate securely with their care team.
Appointment Scheduling
Patients can book, reschedule, and confirm appointments directly through messaging.
Automated Reminders
Reduce no-shows with automated appointment reminders via SMS, email, or WhatsApp.
Prescription Notifications
Notify patients when prescriptions are ready for pickup or delivery.
Telehealth Integration
Seamlessly transition from messaging to video consultations when needed.
Care Team Coordination
Internal team messaging and handoffs ensure continuity of care.
HIPAA compliance built-in
Velaflows is designed from the ground up to meet HIPAA requirements, so you can communicate with patients with confidence.
Business Associate Agreement
We sign BAAs with all healthcare customers to ensure HIPAA compliance.
End-to-End Encryption
All messages are encrypted in transit and at rest using AES-256 encryption.
Access Controls
Role-based access ensures only authorized staff can view patient data.
Audit Logs
Complete audit trail of all PHI access for compliance reporting.
Data Retention
Configurable retention policies to meet regulatory requirements.
Secure Hosting
Hosted in HIPAA-compliant data centers with SOC 2 certification.
Healthcare use cases
How healthcare providers can use Velaflows
Hospitals
- Patient admission coordination
- Discharge instructions
- Follow-up care reminders
- Lab result notifications
Medical Clinics
- Appointment scheduling
- Prescription refill requests
- Test result delivery
- General inquiries
Dental Practices
- Appointment reminders
- Treatment plan follow-ups
- Insurance coordination
- Post-procedure care
Mental Health
- Session scheduling
- Check-in messages
- Crisis resources
- Medication reminders
Ready to improve patient communication?
Be among the first healthcare providers to use Velaflows for HIPAA-compliant patient messaging.